WiFi Troubleshooting

For general information about APNK Internet and Wifi, go here.


Connected, but no internet?

If you cannot get the Terms of Use page to load after connecting to the WiFi:

  • Stop the current web page from trying to load
  • Type apnk.nz in the address bar and press Enter
  • If problems persist please try the more in-depth troubleshooting below


Mobile Troubleshooting

Restart your device

Forget APNK network if you have connected previously - iPhone & Android

Join Network - APNK

Password - 88888888

Prompt to sign into network? Tap to bring up the Terms of Use page

No Prompt? Open a browser Type apnk.nz in the address bar and press enter

'Terms of Use' Page still not loading? Contact a library staff member for further assistance.


Windows Troubleshooting Checklists

(last updated 24/04/19)

No 'Terms of Use' page? Open a browser Type apnk.nz in the address bar and press Enter

Terms of Use page still not loading? For further troubleshooting, select your version of Windows:

Windows 10

Windows 8

Windows 7