Wi-Fi Troubleshooting

For general information about APNK Internet and Wi-Fi, go here.

Connected, but no internet?

If you cannot get the APNK Terms of Use page to load after connecting to the Wi-Fi, try the following troubleshooting steps:

  1. Stop the current web page from trying to load, then type apnk.nz in the address bar and press Enter

  2. If your device has connected previously, forget the APNK Library Wi-Fi, then re-join

  3. Lastly, try forgetting the APNK Library Wi-Fi, then restart the device, then re-join

If you can get to the APNK Terms of Use page, but cannot get any further:

  • Try restarting the device

  • Check whether your device is trying to use a VPN client to access the internet. VPN access is blocked on the APNK network, so using a VPN will stop the device from connecting.

If problems persist please try the more in-depth troubleshooting below.

Troubleshooting Checklists

(last updated 24/04/19)


Windows computers: