Wi-Fi Troubleshooting
For general information about APNK Internet and Wi-Fi, go here.
Connected, but no internet?
If you cannot get the APNK Terms of Use page to load after connecting to the Wi-Fi, try the following troubleshooting steps:
Stop the current web page from trying to load, then type apnk.nz in the address bar and press Enter
If your device has connected previously, forget the APNK Library Wi-Fi, then re-join
Lastly, try forgetting the APNK Library Wi-Fi, then restart the device, then re-join
If you can get to the APNK Terms of Use page, but cannot get any further:
Try restarting the device
Check whether your device is trying to use a VPN client to access the internet. VPN access is blocked on the APNK network, so using a VPN will stop the device from connecting.
If problems persist please try the more in-depth troubleshooting below.
Troubleshooting Checklists
(last updated 24/04/19)
Smartphones:
Windows computers: