Q: Who is this course for?
A: All new APNK library staff.
Welcome to APNK (5 minutes)
Overview of APNK, explanation of how this training will work
The APNK Network (5 minutes)
Internet, Network Hardware, WAPs, Wi-Fi, BYOD access
APNK Public Equipment (7 minutes)
Chrome OS, Chromestations, Chromebooks, Printers, Scanners
Using APNK computers (6 minutes)
signing in, the APNK Welcome screen, managing session time, managing files, printing
Introduction to APNK Monitor (10 minutes)
signing in, navigating the Monitor Admin web console, creating Guest Passes, managing computer sessions, releasing print jobs
Google, Microsoft and learning to love the online world (7 minutes)
Setting up a Google or Microsoft account, accessing productivity software online, recommendations for managing files online, managing conversations with customers and becoming a digital champion
Help! (5 minutes)
Customer support pages, Library support portal, Service Desk (logging tickets and 0800 number)
Print out this Checklist, and tick each module as you finish it. Once all Level 1 modules are done, you have successfully completed the course.
Q: Who is this course for?
A: Senior library staff (and anyone else who works with APNK services on a regular basis).
Course Introduction (5 minutes)
Introduction to the course, who it's for and what it will cover
The APNK Network (Part 2) (15 minutes)
The APNK router, WAPs, 3x SSIDs, Wi-Fi Hours
Troubleshooting Internet/Wi-Fi Issues (10 minutes)
Assessing the issue, Checking Wi-Fi, Checking the router, contacting the Service Desk
APNK Public Equipment (Part 2) (15 minutes)
Rotating Chromebooks, upgrading Chrome version, storage of Chromebooks, care and cleaning of computers, using security locks with Chromestations
APNK Printers (15 minutes)
HP M406, M455 and M555 laser printer models: Overview of printer features and specifications, toner cartridges, check toner levels and running reports
The APNK Scanner (10 minutes)
Tour around the scanner, basic operation, sending to email, sending to USB, Job Build (multi-page document) scan process
Using APNK Monitor (Part 2) (25 minutes)
Creating and managing Computer Reservations, Editing existing Monitor Accounts, Some tips about managing Print Jobs
Using APNK computers (Part 2) (15 minutes)
Lending out Chromebooks, Safely handling Chromebooks, Settings in Chrome OS, Accessibility options
Print out this Checklist, and tick each module as you finish it. Once all Level 2 modules are done, you have successfully completed the course.